The Trust Tax: The Hidden Cost of Low-Trust Teams (and How Leaders Reduce It)
Excellence doesn’t happen by accident. In healthcare—and in any high-stakes environment—leaders don’t get the luxury of “good enough.” Outcomes matter. People matter. And the way teams work together determines whether excellence is sustainable… or just a temporary sprint held together by sheer willpower. That’s why trust isn’t a “nice-to-have.” Trust is the invisible infrastructure of performance. When it’s strong, teams move faster, collaborate better, speak up sooner, and recover quicker. When it’s weak, organizations pay a price—even if it doesn’t [...]









