Update: Why This Conversation Matters Even More Now (May 2026) When I originally wrote this article, I was focused on helping leaders better understand the role emotional intelligence plays in how we show up for our teams—especially in moments that matter. Today, that conversation feels even more urgent. Recent research from Gallup shows a continued decline in employee engagement, with fewer employees feeling connected, motivated, or inspired at work. In fact, their latest findings highlight that many organizations are experiencing [...]