The Change Whisperer
The first project I was assigned as a young engineer was intended to bring about a massive amount of change to an industry that didn't particularly like change. I recall being mentored by engineers who kept their best information in a "tally book" in their back pocket. That would be the equivalent of Google docs today! The undertaking I was embarking on was going to digitize and standardize invoicing for the entire company...but first, people had to be taught how [...]